You know that moment when you’re watching a television show, and one of the characters is in mortal danger, or the two characters whom you just know have to end up together have a special moment where they just might kiss, and then there’s a commercial? Or worse, the episode ends? And you ball your hands into fists and scream at the sky, “NOOOO!” Most of us know that moment. It’s a universal tactic: If you end on a note where the audience just has to know what happens next, you’ve got them hooked for another episode. Or, in the world of your employee resource group, another meeting.
Read More